Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Shipping times vary depending on your location and the supplier, but you can typically expect delivery within 5–10 business days. You'll receive a tracking number once your order ships.
Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been fulfilled, we may not be able to make modifications.
Returns & Refunds
What is your return policy?
All sales are final. We do not accept returns or exchanges for items you no longer want. If there is an issue with your order, please contact us and we will work with the supplier on your behalf to find the best resolution.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the damage. We'll reach out to the supplier and do our best to make it right. Refunds for eligible items are processed within 5–10 business days.
Products
Where do your products come from?
Our products are sourced from a variety of trusted suppliers. Each item is carefully selected to align with the Imperfectly Perfect aesthetic — warm, thoughtful, and made to feel like home.
Do you offer custom or personalized items?
Custom and personalized options depend on the individual supplier. Contact us with your request and we'll let you know if it's possible for the item you're interested in.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.
Still have questions?
We'd love to hear from you! Visit our Contact page to send us a message. We typically respond within 1–2 business days.